Dispute Resolution

Dear Customer,

Supporting you to exercise your right of complaint with an official, third and impartial entity, and as provided for in Law No. 144/215 of 8 September 2015, we have gathered some information that will assist you in this process.

If you were not satisfied with the solution submitted by our company in the face of a dispute process, you can contact one of the Alternative Dispute Resolution Entities whose contacts we disclose:

1. CNIACC-National Consumer Conflict Information and Arbitration Center
The wire. : 213 847 484; E-mail: cniacc@unl.pt


2. CIMAAL-Algarve Consumer Conflict Information, Mediation and Arbitration Center
The wire. : 289 823 135; E-mail: cimaal@mail.telepac.pt


3. CACCDC-Consumption Conflict Arbitration Center of the District of Coimbra

Tel.: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com


4. CACCL-Lisbon Consumer Conflict Arbitration Centre

The wire. : 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt


5. CICAP-Port Consumption and Arbitration Information Center

The wire. : 225 508 349/225 029 791; E-mail: cicap@mail.telepac.pt


6. TRIAVE-Valley Conflict Arbitration Center/Arbitration Court

The wire. : 253 422 410; E-mail: triave@gmail.com


7. CIAB-Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

The wire. : 253 617 604; E-mail: geral@ciab.pt


8. CACC-Consumer Conflict Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27-1st Floor, 9050-405 Funchal; E-mail: centroarbitrage. sras @ gov-madeira.pt


9. CIMPAS-Center for Information, Mediation and Security Provedoria

www.cimpas.pt

Alternatively, you can consult the Consumer Portal, atwww.consumidor.pt, Or the European Online Dispute Resolution Platform, inhttp://ec.europa.eu/consumers/odr.